At Sonny Label, our customers are very important to us and we are committed to not only providing a quality service but also respecting and protecting your personal details. When you make a purchase with us we collect certain information from you for the primary purpose of providing our service to you in an efficient and enjoyable way.

What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message (SMS) or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

SMS / Text Message Marketing

If you opt in to our SMS program, we collect and store the mobile phone number you provide, along with your consent to receive text messages from us. We use this phone number to send you marketing and promotional messages, order and shipping updates, cart reminders, and other messages related to Sonny Label. Message frequency varies, and message and data rates may apply.

You can opt out at any time by replying STOP to any of our messages, or reply HELP for assistance. Opting out of SMS will not affect any other communications you receive from us. The phone numbers and consent collected for our SMS program are used only to run that program — we do not sell or share this information with third parties for their own marketing purposes.

Abandoned Cart Text Messages

Sonny Label's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message and email, so we can let you know if you've left something behind.

Third-Party Data Sharing

We do not sell your personal information. Where we share information with service providers to help us operate our business (such as our email and SMS platform, payment processors and shipping partners), this is only to the extent needed to provide our Services to you. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. To request your name be removed from our database, simply unsubscribe or contact hello@sonnylabel.com.au