Returns

We hope your Sonny pieces bring a little sunshine into your days ☀️
If the size or fit isn’t quite right, we offer exchanges or store credit on full-priced items, provided they are returned in original, unworn condition.

All returns and exchanges are now processed through our returns portal - it's the quickest way to get things sorted, no back-and-forth emails needed.

START YOUR RETURN OR EXCHANGE HERE


 

EXCHANGES & STORE CREDIT

Ordered the wrong size? No worries — we’re happy to exchange for the correct size or issue a store credit on eligible full-price items.

Returned items must be:

  • Unworn, unwashed and unaltered

  • In original condition with packaging included

We reserve the right to refuse returns that do not meet these requirements.

If you have opted in to Checkout-Plus, you are eligible for free returns coverage.

What's Checkout-Plus?

When you opt into Checkout-Plus at checkout, your return postage is covered. If something doesn’t fit or isn’t quite right, you can send it back free.

Just a heads up: Checkout-Plus covers sending your original item back only. If you’re exchanging or placing a new order, standard shipping still applies to that new parcel.

Didn't add it? All good — you can still lodge your return through our Returns Portal, you'll just cover the return shipping label yourself. Postage costs vary a bit depending on where you are in Australia, so this gets calculated when your return is processed.

 

REFUNDS

We do not offer refunds for change of mind. Refunds are only issued if an item is deemed faulty or incorrect.

We do not accept returns for damage caused by general wear and tear.

If you believe you’ve received a faulty or incorrect item, please contact us at hello@sonnylabel.com.au 

RETURNS PORTAL